Maria is working for 4 star hotel for the last 4 years. She started as a
receptionist while she was still in the University and then, after graduating
she moved in reservations.
8.00 a.m. Office is still empty-something she cannot say for
her mailbox. Large cup of coffee and start reading the first of the 1000 mails,
received from 8.00 p.m. yesterday till now.
Mr. Shum Shi is complaining about
his view. He claims that he has been promised to have a sea view.
Strange-doesn’t he knows that the sea is
something like 400 km away? Never mind, we have to apologize for not following
his special request. And offer a free drink or upgrade for next time.
Mirian from that Israeli tour operator is sending her 45th
update of the rooming list for today. Good, only 15 changes. The coffee is half
empty and here comes the third mail. An event organizer from UK chosen your
hotel for the 34th annual conference for “X-cologists something” and
require to book your 250 rooms, out of total of 167. What a great research!
8.15 a.m. and already tired. Tripadvisor sends the last day posting of an
American couple, staying for a week in your hotel. “Great great great”-wasn’t it the couple that had the unique chance to be
forgotten on the airport, then accommodated in the worst room, near chillers,
and then being charged double for a dinner? Oh yeah, don’t forget that the
receptionist put them some extra minibar charge at check-out and the laundry
lady ruined lady’s favorite dress.
Eddie is a one year old at the reception. Last month he
received a name tag without trainee on it. He came on shift 2 hours ago, but he
still didn’t had the chance to mention that there is suspicious red bag at the
lobby, because all of the departures spontaneously decided to take one and the
same flight Friday morning and of course have a breakfast and check-out at one
and the same moment.
9.15 a.m. and the bag is still there. Call security guy. A
long walk around the bag. Do we have to open it? Noooo, remember Stockholm
1987-there was a bomb in a red bag left at Holiday Inn lobby, be careful!
Should we call police? Noooo, what about the image of the hotel? Should we call
the Management. Nooooo, they are on a Morning meeting and there are strange
things happening there now-no interruption. After 30 minutes of deep reflections,
the security guy decided not to do anything and goes back at his office.
Afterall somebody left it there, so that somebody has to pick it back.
11.15 the lobby cleaning lady is cleaning around the red
bag. “Strange, this bag was here yesterday as well” hey, the receptionist-what
is this bag here about? I don’t know, I just came on shift after 3 days off-the
longest vacation from one year and don’t you remember my name. Yes, she says-Trainee.
End of morning meeting. GM walks around the hotel. “What’s
the story of this bag?” he asks the bellboy :”oh, I don’t know, it was here
when I came on shift” and followed by and angry GM’s “then call night shift and
follow up-I wanna report by 30 minutes…in written”
30 minutes later “the bag is forgotten by the driver two
days ago-it belongs to that old nice American couple with the ruined laundry…”
TBC
.........
by Slava
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